Fed up with infomir MAG 254 firmware updates and lack of useful support

STB MAG - 245/250 • 254/255 • 270/275
fedupwithinfomir
Posts: 1
Joined: 02 Feb 2018, 00:57

Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby fedupwithinfomir » 02 Feb 2018, 01:18

It all started about 6 months ago. Every firmware update has caused more issues than the one before it.

1) Mag 254 no longer powers on when you push the power button (You have to push it 2 or more times before the box responds)

2) Infomir has also removed the option to select different firmware version virtually rending the box useless when they mess up the firmware leaving you at their mercy.

3) As of the Tue Dec 19 11:19:01 EET 2017 update 0.2.18-r22-254 11:15:32 EET update the box freezes and you have to unplug the device in order for you to be able to use it.

4) The support is the worst I've ever come across.

I'm posting on the community board because I'm at my wits end with the lack of useful support Infomir provides. I've asked them to provide a link to an updated firmware or a downgraded functioning firmware and they refuse. Infomir used to be the defacto standard for IPTV boxes but something has changed. At this point, I'm recommending that everyone stay away from Infomir products period. There are much better options in the marketplace today than Infomir products. Don't take my word for it just look through the Infomir community and you'll find hundreds of unhappy customers with no response or resolution regardless of the model of MAG they are using.

Jay
Posts: 6
Joined: 09 Mar 2018, 10:53

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Jay » 01 Jun 2018, 16:49

Infomir support is inexistant ! I own myself a MAG256 and sound drops every time I change channels.
Support never found solution to the problem and I haven't heard back from them for 2 months now on the issue.

I would not recommend INFOMIR MAG brand to whoever comes across this forum.

I accept that devices will crash or have issues, I however will not accept to not have the issues fixed in a timely manner.
My brand new MAG is unusable as is, money thrown out of the window !

User avatar
Infomir
Posts: 42
Joined: 12 Sep 2016, 08:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infomir » 02 Jul 2018, 14:08

Dear fedupwithinfomir,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!


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