Hi,


I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.


Now MAG322 freezes, the screen goes black and the remote does not work.


I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.


Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.


Any resolution to this problem?


Thanks

    Hi guys,


    Any news on this?

    I have the same problem with 20+ box's , seems after the December updates , hopefully a new update fixes it soon or I will have to refund and return.

    7 days later

    Same problem here after Dec update. Where can I find the previous firmware update so I can roll it back? How often do updates come out? tnx don

      11 days later

      md27 wrote:

      Hi,


      I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.


      Now MAG322 freezes, the screen goes black and the remote does not work.


      I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.


      Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.


      Any resolution to this problem?


      Thanks



      Dear md27,


      We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.


      Thank you for contacting us!

      Hi,

      same as md27


      I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.


      Now MAG322 freezes, the screen goes black and the remote does not work.


      I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.


      Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.


      Any resolution to this problem?


      Thanks

        Hi,

        same as md27..

        I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.


        Now MAG322 freezes, the screen goes black and the remote does not work.


        I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.


        Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.


        Any resolution to this problem?


        Thanks

        • Jds replied to this.

          Hi guys,


          Any news on this? How to solve it ?

          I have the same problem after the current update

          • Jds replied to this.
            11 days later

            Hı guys

            ı buyed new 322 , ı have a same problem black screen.
            ı have version 2.20.08r2-324 .
            all the the time coming black screen after ı should restart for solutıon.
            please help

            • Jds replied to this.

              dear help desk
              the subject is moving very slowly.
              mag you are causing us.when you will solve our problems.
              the screen goes black and the remote does not work.

              Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
              I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
              Good luck

              cntrz look at my post I think I solved the problem

                  Yes we have exactly the same issue with these boxes this is a major flaw, I Contacted support this morning and i am still awaiting a reply.

                  They also have a major flaw with overheating causing issues with the solder under the CPU which causes Lines on the screen when overheating.

                    Same issue with my MAG256w1..., tried factory reset, update firmware, checked portal url, all network interfaces are up.
                    I get loading portal message but then everything goes black.
                    What can I do now :.(

                      I have same problem with my Mag322, any news about this issue?.

                      Fail descreption:
                      Black screen and remote not working and only take the power cable out working.
                      HOW :
                      1- turn on the Mag box wait until its log to portal.
                      2- Choice one channel and open it.
                      3- change channel 2-3 steps then screen going to black and nothing working.

                      boks have the last software.

                        Hey Infomir! How about you fix this issue instead of saying the same crap! I've been using every way imaginable to fix this issue on your "premium" mag box. From using different portal urls to updates to changing buffer sizes like a crazy person. Email me and respond to this thread with a fix asap! I'm highly displeased and pissed off!

                        this works, select the older software version!

                        On this issue, you can go to the embedded portal/Software autoupdate and select
                        1) Autoupdate - Disabled
                        2) Update to beta versios - OFF
                        Then press F2 and select previous software version. Press F1 to update

                        • dpp likes this.
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