MAG322 freezes - black screen

Jeandici

Same issue with my MAG256w1..., tried factory reset, update firmware, checked portal url, all network interfaces are up.
I get loading portal message but then everything goes black.
What can I do now :.(

032018J006704

I have same problem with my Mag322, any news about this issue?.

Fail descreption:
Black screen and remote not working and only take the power cable out working.
HOW :
1- turn on the Mag box wait until its log to portal.
2- Choice one channel and open it.
3- change channel 2-3 steps then screen going to black and nothing working.

boks have the last software.

Maycry567

Hey Infomir! How about you fix this issue instead of saying the same crap! I've been using every way imaginable to fix this issue on your "premium" mag box. From using different portal urls to updates to changing buffer sizes like a crazy person. Email me and respond to this thread with a fix asap! I'm highly displeased and pissed off!

dodgebomber

this works, select the older software version!

On this issue, you can go to the embedded portal/Software autoupdate and select
1) Autoupdate - Disabled
2) Update to beta versios - OFF
Then press F2 and select previous software version. Press F1 to update

M12AHP

Jds7 days ago
Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
Good luck

Thank you...worked a charm. Think the update has something to do with them saying they will try to stop the additional activities in December 2018 and this update does exactly that.

M12AHP

Just make sure you go to autoupdate then press f2

farre82

I have the same problem!

woolwste

I have the same issue. When are going to issue a fix?

ls9825

I have the same problem ; is there a fix yet?

Ibo74

same problem here, started after updating to the latest software update

rdable

Same issue. Is there a fix for this?
Now MAG322 freezes, the screen goes black and the remote does not work.
I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.
This was image 0 an have updated to 2.20.08r2-324
Any resolution to this problem? Or do we know what is the cause?.

Testakor

Hi ,

I have bought several 322 boxes and all of them are freezing into black screen. Is there any updates on this matter or should we start buying other brand?

P.S. It’s impossible to click on the F2 button as coupleof people mentioned above.

regards,

jpalinski

I reverted from 2.20.08r2 (January release) the 2.20.07r3 (December release), not perfect but better than the January one

allan280

Hello my Mag322 freezes to a blank screen on practically every channel change and the box has to be unplugged and plugged back in to get any response from it I have only had the box for 2 weeks.

mike789

I have the exact same problem with my mag 322. The reply to you was that they would get back to you at your email. Did anyone get back to you ( md27) with any kind of solution? That was back in January and we are well into April now.

md27

mike789

thank you JDS for your feb 17 post. I hope everyone else goes to that date and follows the instructions. By following your instructions and reverting back to the previous update in December the system stopped freezing. So far so good.
Mike

Scousertony73

I updated to Jan 2019 so can only go back to the Dec ver and not before 🙁

Mafopp5

Has Infomir sorted this yet? I checked today and there has been no firmware update since January, so I am still blocking auto update. BUT the MAG322 box I have been sold is not doing the job they said it would. Do they not listen to their customers?

crpgaryw

Hi, I also have this issue. I spend 70 quid on this box and its not doing what its suppose to do. How do i get a refund?

pank_s

The steps stated above does not apply to Mag 322 w1?