md27 wrote:

Hi,

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

Dear md27,

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Thank you for contacting us!

Hi,

same as md27

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

Hi,

same as md27..

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

Hi guys,

Any news on this? How to solve it ?

I have the same problem after the current update

Hı guys

ı buyed new 322 , ı have a same problem black screen.
ı have version 2.20.08r2-324 .
all the the time coming black screen after ı should restart for solutıon.
please help

dear help desk
the subject is moving very slowly.
mag you are causing us.when you will solve our problems.
the screen goes black and the remote does not work.

Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
Good luck

cntrz look at my post I think I solved the problem

morpheusmy look at my post

drippo look at my post

Beninuk just look at my post

Same issue with my MAG256w1..., tried factory reset, update firmware, checked portal url, all network interfaces are up.
I get loading portal message but then everything goes black.
What can I do now :.(

I have same problem with my Mag322, any news about this issue?.

Fail descreption:
Black screen and remote not working and only take the power cable out working.
HOW :
1- turn on the Mag box wait until its log to portal.
2- Choice one channel and open it.
3- change channel 2-3 steps then screen going to black and nothing working.

boks have the last software.

Hey Infomir! How about you fix this issue instead of saying the same crap! I've been using every way imaginable to fix this issue on your "premium" mag box. From using different portal urls to updates to changing buffer sizes like a crazy person. Email me and respond to this thread with a fix asap! I'm highly displeased and pissed off!

this works, select the older software version!

On this issue, you can go to the embedded portal/Software autoupdate and select
1) Autoupdate - Disabled
2) Update to beta versios - OFF
Then press F2 and select previous software version. Press F1 to update

Jds7 days ago
Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
Good luck

Thank you...worked a charm. Think the update has something to do with them saying they will try to stop the additional activities in December 2018 and this update does exactly that.

Just make sure you go to autoupdate then press f2

I have the same problem!

I have the same issue. When are going to issue a fix?