MAG322 freezes - black screen

infomir

md27 wrote:

Hi,

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

Dear md27,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

PeedOff

infomir Dear md27,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

Dear Iminformir,
Do you not think it would be more beneficial to everyone (especially yourselves as there would be less emails to reply to) if you just posted the solution(s) on the page and save everyone the hassle of emailing all their details and then applying the fix?
This is a genuine question and I'm not trying to troll as I have the very same issue but I keep seeing the same stock response from you and I have to say it's incredibly frustrating!
Please, please, please just put up a post with the possible causes and fixes and let us all get on with our lives instead of spending hours upon hours googling fixes to this problem to no avail.
Thank you for your time.

drippo

Hi,

same as md27

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

drippo

Hi,

same as md27..

I bought a MAG322 box few months ago and it worked fine for a while. About two weeks ago I noticed a new software update and installed it.

Now MAG322 freezes, the screen goes black and the remote does not work.

I need to restart/reboot the box to make it work again. I also noticed that the box gets quite hot so that could be a reason.

Rebooting the device doesnt make any difference, exact same result. For a little while unplugging and plugging back in solved it for a short period of time before getting the same problem again.

Any resolution to this problem?

Thanks

Jds

drippo look at my post

morpheusmy

Hi guys,

Any news on this? How to solve it ?

I have the same problem after the current update

Jds

morpheusmy look at my post

cntrz

Hı guys

ı buyed new 322 , ı have a same problem black screen.
ı have version 2.20.08r2-324 .
all the the time coming black screen after ı should restart for solutıon.
please help

Jds

cntrz look at my post I think I solved the problem

cntrz

dear help desk
the subject is moving very slowly.
mag you are causing us.when you will solve our problems.
the screen goes black and the remote does not work.

Jds

Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
Good luck

Amitgoelu

Jds
I have no option to get back older version. Possibly due to i just bought new and have first time updated. Any idea to anyone please suggest

Beninuk

Yes we have exactly the same issue with these boxes this is a major flaw, I Contacted support this morning and i am still awaiting a reply.

They also have a major flaw with overheating causing issues with the solder under the CPU which causes Lines on the screen when overheating.

Jds

Beninuk just look at my post

Jeandici

Same issue with my MAG256w1..., tried factory reset, update firmware, checked portal url, all network interfaces are up.
I get loading portal message but then everything goes black.
What can I do now :.(

032018J006704

I have same problem with my Mag322, any news about this issue?.

Fail descreption:
Black screen and remote not working and only take the power cable out working.
HOW :
1- turn on the Mag box wait until its log to portal.
2- Choice one channel and open it.
3- change channel 2-3 steps then screen going to black and nothing working.

boks have the last software.

Maycry567

Hey Infomir! How about you fix this issue instead of saying the same crap! I've been using every way imaginable to fix this issue on your "premium" mag box. From using different portal urls to updates to changing buffer sizes like a crazy person. Email me and respond to this thread with a fix asap! I'm highly displeased and pissed off!

dodgebomber

this works, select the older software version!

On this issue, you can go to the embedded portal/Software autoupdate and select
1) Autoupdate - Disabled
2) Update to beta versios - OFF
Then press F2 and select previous software version. Press F1 to update

M12AHP

Jds7 days ago
Hey everyone! I think I solved the problem. I just went into settings>go to inner portal>ok>settings>software updates>disable automatic updates>press f2 update manually>under new version click left or right to go back to the previous version. Then click F1 and let it do its thing.
I worked for me. Hopefully this solves the issue until infomir fixes whatever caused this problem.
Good luck

Thank you...worked a charm. Think the update has something to do with them saying they will try to stop the additional activities in December 2018 and this update does exactly that.

M12AHP

Just make sure you go to autoupdate then press f2

farre82

I have the same problem!

woolwste

I have the same issue. When are going to issue a fix?