Hello there! Today my MAG351 arrived and I installed it right away. I upgraded from an android box (MX10) to the MAG351. I chose the premium box to get the best experience since I also own an 4K TV. After setting everything up (Video output, portal, time zone etc.) everything worked except the preview window next to the channel list. When I click on any channel the Preview window is totally Blank (not even black) and I only get to hear the sound and no image. In order to get the image working on my TV I have to press OK again and go into full screen mode where everything works as it should. I am a bit dissapointed for having spent the money for the 351 and having the preview window not working. As I searched around many folks (especially in the 322 model) downgraded the firmware and everything worked flawlessly. My actual firmware is: 2.20.03-351 (31 May 2018). If the issue is firmware related it's a bit scary to see that the last update was almost 1 year ago 🙁
I tried switching to NAND1 but didn't help.
I even couldn't find earlier firmware versions from informir for my 351, if a downgrade would temporarily fix the issue until (hopefully in the near future) the next update goes live.
Could you please help me with resolving this issue? Even if it means to install an earlier firmware version.
Thanks in advance guys