Ministra player not working on roku

jgalanis

As of last night, when I try to open the player I get a message saying that this channel no longer supported.
My service provider says that Its an issue with roku and not on their end. Has roku Blocked the Player? please advise.

infomir

jgalanis Hello!
Thank you for the request!

At the moment, the application is really absent in the Roku Channel Store.
We apologize for the inconvenience and we want to assure you that we are doing our best to solve the issue as soon as possible.

Thank you for your patience.
Infomir's team

STALKERLATINO

yes roku bloCked the app!

JDC

Not according to Roku. It says it is Ministra's (Infomir) problem. See the email I got:
CS/CH-Praseetha Thirumalaivasan, Oct 1, 2021, 14:35 PDT:
Hi John,

Thank you for contacting Roku Customer Support. I understand that Ministra player stopped working on all of ROKU TVs and players.

Please be informed that, the issue is with the channel playback. Since Ministra is a private channel, we recommend you to contact the channel provider since each channel (app) on the Roku platform is built and maintained by the channel provider directly. They'll be able to best assist with this type of issue.

Please reply to this email for further assistance. We will be glad to assist you.

Thank you for choosing Roku. Take care and have a great day!

Regards,
Prasee
Roku Customer Support

MrBlePlaydoh

infomir So whats the excuse this time?

penfolduk

its happened again channel no longer supported

MrBlePlaydoh

So this has happened AGAIN! i would say everyone get a fire stick and get rid of roku and minstra player app!
I also see the default reply from the infomir account above! this is shocking and you should sort your shit out!

MrBlePlaydoh

7 Hours no reply typical from @infomir

MrBlePlaydoh

11 hours!

MrBlePlaydoh

1 day still nothing

Presario

While it is understandable that when things like this occur it takes many including infomir by surprise, however it would be prudent and perhaps in infomirs standing with it's customers for them to relay and inform customers and users what the issue is (in layman's language) and the ETA of a possible fix. It appears that the app/channel does not meet Roku's stringent demands these days and as they have made clear those that don't will be taken down .... but it would be nice to hear this directly from infomir.

infomir

Presario Hello.

Thank you for contacting us. We are currently doing our best to resolve your issue.

Kind regards,
Infomir's team

penfolduk

any update please?

kl19

infomir
are there further updates on when this will be released ?

Presario

Is there any timeline for a fix to this please I understand it is being worked on but would be nice if we had some sort of window of expectation for a full return of the player .. I would imagine it has to be scrutinised by Roku beforehand but any sort of indication of a timeline would be pleasing .... Thank You

Presario

As I understand it a new version will be available from Monday named mPlay with what I hope will be a fix for issue

penfolduk

is it me or has it still not appeared yet?

infomir

penfolduk Hello.

Please be informed that the mPlay application is already available in Roku Channel Store but only for the USA region for now. For other countries, the application is going to be published soon.

Kind regards,
Infomir's team

MrBlePlaydoh

infomir wow how long! this is bad service!

penfolduk

still nothing for UK & rest of world