Mag 322 - lost sync - audio video

STB MAG - 245/250 • 254/255 • 270/275
ferrys
Posts: 8
Joined: 19 Jun 2015, 06:44

Mag 322 - lost sync - audio video

Postby ferrys » 29 Jan 2018, 11:45

Hi, we have started to test mag 322 in our network... Everythings looking good, but only one thing... we use archive vod functions as playlists m3u8 if rewind or forward - some times the sync is not synchronized between video and audio... the same content without problems plays mag 250 and 254... m3u8 live is ok... but #EXT-X-PLAYLIST-TYPE:VOD full of chunks sometimes video and audio is out of sync - 1/3 of attempts is not synchronized... regards... version 2.20.05...

mcesaric
Posts: 8
Joined: 02 Feb 2018, 10:52

Re: Mag 322 - lost sync - audio video

Postby mcesaric » 02 Feb 2018, 10:58

Similar topic here: https://groups.google.com/forum/?hl=en- ... wkcN3PycFY

I'l just paste my comment here, maybe someone else sees it.

We also have a problem with audio/video synchronisation with MAG322. With MAG254 and MAG256 no problem. There’s no pattern when it happens. Sometimes streams are working well for more than an hour, sometimes problem starts after a few minutes and sometimes immediately after switching to channel.

We’ve tried with all possible decoding solutions (ffrt, ffrt2, ffmpeg, mpegts, etc.), public firmware, manufacturer firmware, custom firmware, version 2.20.03, 2.20.05, no difference at all. Debugging mode doesn’t show anything suspicious, ffprobe-ing MPEG-TS streams doesn’t show any errors, etc.

VLC and other players - no problem.

Infomir support “cannot” reproduce a problem, but after linking to this thread, they escalated to L2 (developers) right away. I hope they’ll find a quick fix for this since our MAG322 customers have no more patience, neither do I :(

ferrys
Posts: 8
Joined: 19 Jun 2015, 06:44

Re: Mag 322 - lost sync - audio video

Postby ferrys » 05 Feb 2018, 12:17

Ok will see... Reproduce this bug is not problem... 4 times play different VOD content and problem will occur... I tried to change encoding parameters - no factor... We are willing to provide content for testing... but only via VPN... thx for your reply.

cowen1000
Posts: 2
Joined: 04 Feb 2018, 19:49

Re: Mag 322 - lost sync - audio video

Postby cowen1000 » 06 Feb 2018, 00:21

I have exactly the same issue. Ive recently got a mag 322 but audio goes out of sync after a bit of time, the longer you leave it on a channel, the more out of sync it becomes, its as if the audo is playing at a slightly different speed to the video. This has been checked on various portals and results are the same. Mag 254/256 are perfect.

balkanst
Posts: 1
Joined: 08 Feb 2018, 21:01

Re: Mag 322 - lost sync - audio video

Postby balkanst » 08 Feb 2018, 21:09

The Mag322 has a lot of problems, the sound synchronization and the image are lost, the reload portal is sometimes unresponsive, and the only reboot device can help. The VOD also has problems in sync and sometimes you get out of the movie. Basically, all the other boxes are ok. Now we have big problems with the people who bought your gadgets. Do you still want to have satisfied customers or to replace the devices from another company? We are expecting your reply. Thank you for understanding

ferrys
Posts: 8
Joined: 19 Jun 2015, 06:44

Re: Mag 322 - lost sync - audio video

Postby ferrys » 09 Feb 2018, 08:13

We have about 2000 Mag stbs... I have never had any problems or if yes - support resolved these quickly and we appreciated it... I can not understand, why Infomir has stopped to sell mag 254... It is for me a mystery... Instead of good STB they are selling 322 - for IPTV operator useless equipment full of bugs... Yes we consider to change supplier in case of unresolved problems for longer time... We have only 200 stbs in stock - old 250 and 254... then... change of brand... what else ? Our customers are used to get perfect service and mags 250 and 254 do it... 322 not... maybe some reply from Infomir representative will be good...

aca80
Posts: 2
Joined: 15 Feb 2018, 10:18

Re: Mag 322 - lost sync - audio video

Postby aca80 » 15 Feb 2018, 10:21

Same problem I have with mag322. Audio lost sync with video. I hope that new version will come out soon because this is really irritated.

YaPaY
Posts: 10
Joined: 19 Oct 2015, 20:55

Re: Mag 322 - lost sync - audio video

Postby YaPaY » 19 Feb 2018, 16:36

322 has got some weird problems. In same settings the zap time is slower than 354 and sometimes it shutting down itself (in this case the power leds blinking) without hard reset (power on/off) the problem doesn't fix. ( I lived this problem at least 3 different settopboxes). Mag 254 was best and most stabil Settopbox

cowen1000
Posts: 2
Joined: 04 Feb 2018, 19:49

Re: Mag 322 - lost sync - audio video

Postby cowen1000 » 22 Feb 2018, 09:16

It terrible that this box has been out for a few months now and still the issues have not been fixed. It is also bad that an Infomir representative hasnt replied.

NDTV Neil
Posts: 1
Joined: 23 Feb 2018, 12:49

Re: Mag 322 - lost sync - audio video

Postby NDTV Neil » 23 Feb 2018, 13:01

Is there any solution to the Mag 322 sound syncing problem yet? Customers are going to ask for refunds soon.

hearts
Posts: 2
Joined: 26 Feb 2018, 12:17

Re: Mag 322 - lost sync - audio video

Postby hearts » 26 Feb 2018, 12:20

Please let me know if a solution is found. I cannot buy any more of these till this is fixed. Anyone know what other box to go for?

max_gee
Posts: 1
Joined: 27 Feb 2018, 02:20

Re: Mag 322 - lost sync - audio video

Postby max_gee » 27 Feb 2018, 02:29

i have been looking into this issue and now know what is causing the issue and a temporary fix.

issue only happens with streams that have AAC audio, The audio is delayed by exactly 5 seconds. if you press mode on remote (under yellow f3 key) then highligt audio and it will display the audio type.


restart audio track by highlighting "TRACK 1 [AAC]" then press ok

The audio will stop for a few seconds and restart in sync. You will have to do this each time you zap to a channel that has the issue.

Streams with MPEG2 audio are not affected.

This issue is when connecting to xtreme codes panel with latest verison, if xtreme codes has not been updated then the issue is not there.

test yourselves and send tickets to infomir and xtreme codes

try above and post your findings

DavydWillow
Posts: 55
Joined: 27 Feb 2018, 04:14

Re: Mag 322 - lost sync - audio video

Postby DavydWillow » 27 Feb 2018, 04:18

there is a fix for this from infomir - they have a alpha test firmware 2.20.06a3-pub - its an alpha test release but not generally available - i have it and it works - solves the synching issue completely

hearts
Posts: 2
Joined: 26 Feb 2018, 12:17

Re: Mag 322 - lost sync - audio video

Postby hearts » 27 Feb 2018, 08:29

Keep us informed please as to when a general release is made.
Thanks

EDIT

The fix posted above by Max works.

claudex
Posts: 1
Joined: 28 Feb 2018, 12:58

Re: Mag 322 - lost sync - audio video

Postby claudex » 28 Feb 2018, 13:03

hello, is it possible to get the alpha firmware thanks

MickDotCom
Posts: 3
Joined: 25 Jan 2018, 11:25

Re: Mag 322 - lost sync - audio video

Postby MickDotCom » 28 Feb 2018, 16:49

Is there a release date for the updated firmware or can we get a alpha release so that we can test systems as well ?

fidanien
Posts: 1
Joined: 28 Feb 2018, 17:53

Re: Mag 322 - lost sync - audio video

Postby fidanien » 28 Feb 2018, 18:14

hi, ho to get this alpha test-firmware firmware 2.20.06a3-pub

MickDotCom
Posts: 3
Joined: 25 Jan 2018, 11:25

Re: Mag 322 - lost sync - audio video

Postby MickDotCom » 01 Mar 2018, 08:18

Any chance of a copy ?

MickDotCom
Posts: 3
Joined: 25 Jan 2018, 11:25

Re: Mag 322 - lost sync - audio video

Postby MickDotCom » 01 Mar 2018, 08:21

there is a fix for this from infomir - they have a alpha test firmware 2.20.06a3-pub - its an alpha test release but not generally available - i have it and it works - solves the synching issue completely
Any chance of a copy ?

mcesaric
Posts: 8
Joined: 02 Feb 2018, 10:52

Re: Mag 322 - lost sync - audio video

Postby mcesaric » 01 Mar 2018, 12:53

I have inside information that official firmware will be released this week. I suppose we can monitor this link:

http://update.infomir.com/mag/322/update_list.txt

rjwsolutions
Posts: 1
Joined: 02 Mar 2018, 08:16

Re: Mag 322 - lost sync - audio video

Postby rjwsolutions » 02 Mar 2018, 08:29

I have this problem on my 322 and the restart audio workaround works. Please notify when the firmware fix has been published.

DavydWillow
Posts: 55
Joined: 27 Feb 2018, 04:14

Re: Mag 322 - lost sync - audio video

Postby DavydWillow » 02 Mar 2018, 09:06

the alpha fix works - the audio synch only seems to return to the catch up when you fast forward the stream to get passed the adverts... and the restart AAC track works well for rectifying that

Munez58
Posts: 1
Joined: 07 Mar 2018, 17:24

Re: Mag 322 - lost sync - audio video

Postby Munez58 » 07 Mar 2018, 17:27

I’ve also the same problem on the MAG 322 :( and my MAG 324 is ok.
Sound and picture are two different worlds. It doesn’t make fun to watch tv on the box at this time.

Can anyone post the beta version of the new software?

Freddyc
Posts: 14
Joined: 09 Mar 2018, 07:23

Re: Mag 322 - lost sync - audio video

Postby Freddyc » 09 Mar 2018, 07:27

I talked yesterday to Infomir support and they tell me there
Is no audio problems to Mag 322.
They have not got any reports about sound problems.

How can they tell me that?

I ask if there is a new firmware coming soon but they can’t
Tell me if there is or not.

What a fu.k. :evil:

DavydWillow
Posts: 55
Joined: 27 Feb 2018, 04:14

Re: Mag 322 - lost sync - audio video

Postby DavydWillow » 09 Mar 2018, 08:16

fibs methinks - - - everyone I know with a mag 322 irrespective of iptv supplier has an audio synch issue.....


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