Fed up with infomir MAG 254 firmware updates and lack of useful support

STB MAG - 245/250 • 254/255 • 270/275
fedupwithinfomir
Posts: 1
Joined: 02 Feb 2018, 00:57

Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby fedupwithinfomir » 02 Feb 2018, 01:18

It all started about 6 months ago. Every firmware update has caused more issues than the one before it.

1) Mag 254 no longer powers on when you push the power button (You have to push it 2 or more times before the box responds)

2) Infomir has also removed the option to select different firmware version virtually rending the box useless when they mess up the firmware leaving you at their mercy.

3) As of the Tue Dec 19 11:19:01 EET 2017 update 0.2.18-r22-254 11:15:32 EET update the box freezes and you have to unplug the device in order for you to be able to use it.

4) The support is the worst I've ever come across.

I'm posting on the community board because I'm at my wits end with the lack of useful support Infomir provides. I've asked them to provide a link to an updated firmware or a downgraded functioning firmware and they refuse. Infomir used to be the defacto standard for IPTV boxes but something has changed. At this point, I'm recommending that everyone stay away from Infomir products period. There are much better options in the marketplace today than Infomir products. Don't take my word for it just look through the Infomir community and you'll find hundreds of unhappy customers with no response or resolution regardless of the model of MAG they are using.

Jay
Posts: 6
Joined: 09 Mar 2018, 10:53

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Jay » 01 Jun 2018, 16:49

Infomir support is inexistant ! I own myself a MAG256 and sound drops every time I change channels.
Support never found solution to the problem and I haven't heard back from them for 2 months now on the issue.

I would not recommend INFOMIR MAG brand to whoever comes across this forum.

I accept that devices will crash or have issues, I however will not accept to not have the issues fixed in a timely manner.
My brand new MAG is unusable as is, money thrown out of the window !

User avatar
Infomir
Posts: 102
Joined: 12 Sep 2016, 08:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infomir » 02 Jul 2018, 14:08

Dear fedupwithinfomir,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

dk1210
Posts: 2
Joined: 16 Aug 2018, 13:15

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby dk1210 » 16 Aug 2018, 13:31

Dear All,

I also have exactly the same problems with my MAG254...

1.The box freezes and you have to unplug the device in order for you to be able to use it.
2. I cannot power on the box. I have to unplug it and then plug it again...

dk1210
Posts: 2
Joined: 16 Aug 2018, 13:15

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby dk1210 » 30 Aug 2018, 13:49

...any news???

Nepose
Posts: 17
Joined: 19 Jul 2018, 17:55

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Nepose » 30 Aug 2018, 20:09

Hello,
you can try flashing the older firmware. I can send you link in private message if you'd like.

Funk2018
Posts: 1
Joined: 07 Sep 2018, 03:52

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Funk2018 » 07 Sep 2018, 03:53

Hi recent firmware update to mag254- r23 is not working well at all. after sometime box has rebooted as it gets hanged. Please provide link for earlier firmware r22 so that i can change it back. thanks

User avatar
Infomir
Posts: 102
Joined: 12 Sep 2016, 08:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infomir » 07 Sep 2018, 11:54

Hi recent firmware update to mag254- r23 is not working well at all. after sometime box has rebooted as it gets hanged. Please provide link for earlier firmware r22 so that i can change it back. thanks
Dear Funk2018,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

dashripprock
Posts: 3
Joined: 10 Sep 2018, 15:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby dashripprock » 10 Sep 2018, 15:53

Same here! The new FW freezes the box non-stop! What is the soluiton

dashripprock
Posts: 3
Joined: 10 Sep 2018, 15:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby dashripprock » 10 Sep 2018, 17:01

Did anyone get a link to the old r22 firmware?

Infamous_Merv
Posts: 1
Joined: 10 Sep 2018, 19:40

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infamous_Merv » 10 Sep 2018, 19:44

Hello, I have the Mag 256 W1 and about 2 weeks ago, it started freezing after about 10 minutes. I unplugged the power,wait 1 minutes then plugged it back in. Works again for a few minutes then freezes it again. Please help as this is frustrating.

dashripprock
Posts: 3
Joined: 10 Sep 2018, 15:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby dashripprock » 10 Sep 2018, 20:14

Hey Merv, create your own thread...this is for a $%#$# 254!!

User avatar
Infomir
Posts: 102
Joined: 12 Sep 2016, 08:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infomir » 14 Sep 2018, 07:30

Hello, I have the Mag 256 W1 and about 2 weeks ago, it started freezing after about 10 minutes. I unplugged the power,wait 1 minutes then plugged it back in. Works again for a few minutes then freezes it again. Please help as this is frustrating.
Dear Infamous_Merv,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

AndreaMalta73
Posts: 1
Joined: 20 Sep 2018, 20:57

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby AndreaMalta73 » 20 Sep 2018, 20:59

Hi, I have the same problem.
Updated to r23 version the box doesn't work properly anymore.
It keeps freezing or going back to load portal screen.
I'd like to go back to r22 firmare.
Thanks

User avatar
Infomir
Posts: 102
Joined: 12 Sep 2016, 08:48

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby Infomir » 21 Sep 2018, 09:49

Hi, I have the same problem.
Updated to r23 version the box doesn't work properly anymore.
It keeps freezing or going back to load portal screen.
I'd like to go back to r22 firmare.
Thanks
Dear AndreaMalta73,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

bharatjohal
Posts: 1
Joined: 22 Sep 2018, 02:34

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby bharatjohal » 22 Sep 2018, 02:37

Hello,

Please send me a link to an older firmware for the MAG254, r23 is not working at all.

Thank you.

nasir1988
Posts: 1
Joined: 01 Oct 2018, 20:09

Re: Fed up with infomir MAG 254 firmware updates and lack of useful support

Postby nasir1988 » 01 Oct 2018, 20:13

Can plz sum1 send me link or software to downgrade mag254/255w1 from r23 to a stavke version please


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