MAG 351 stuttering video & sound on high bitrate 4K

STB MAG - 245/250 • 254/255 • 270/275
xlr8r
Posts: 3
Joined: 13 Sep 2018, 19:07

MAG 351 stuttering video & sound on high bitrate 4K

Postby xlr8r » 13 Sep 2018, 19:14

hoping for some guidance...

new MAG 351 , after about 1 minute its stuttering on all streamed 4k video from a very good provider.

I have the following settings on the MAG 351:

video settings 720px50
graphic resol : same as video
buffer : 15 (max)

On router:

I have allocated 50Mbps bandwidth to the MAG (more than enough)

any useful suggestions for a fix appreciated ....

xlr8r
Last edited by xlr8r on 18 Sep 2018, 10:16, edited 1 time in total.

User avatar
Infomir
Posts: 116
Joined: 12 Sep 2016, 08:48

Re: MAG 351 stuttering video & sound on all 4K

Postby Infomir » 14 Sep 2018, 07:21

hoping for some guidance...

new MAG 351 , after about 1 minute its stuttering on all streamed 4k video from a very good provider.

I have the following settings on the MAG 351:

video settings 720px50
graphic resol : same as video
buffer : 15 (max)

On router:

I have allocated 50Mbps bandwidth to the MAG (more than enough)

any useful suggestions for a fix appreciated ....

xlr8r
Dear xlr8r,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!

xlr8r
Posts: 3
Joined: 13 Sep 2018, 19:07

Re: MAG 351 stuttering video & sound on all 4K

Postby xlr8r » 18 Sep 2018, 08:55

did some more testing;
Upgraded HDMI cable to prove it wasn't that at fault (OR my IPTV provider server's portal!)
Discovered that the same issue occurs when a locally played 4k (high bitrate) .mkv file from (usb 3). Choppy video and sound.
MAG 351 seems to have an firmware (or Codec) issue when playing high bitrate 4k content from ANY source.
I might be sending this back to Amazon for a refund if a solution isnt found.

xlr8r
Posts: 3
Joined: 13 Sep 2018, 19:07

Re: MAG 351 stuttering video & sound on all 4K

Postby xlr8r » 18 Sep 2018, 10:16

item returned to Amazon.

Bought the Nvidia Shield instead. it works!

User avatar
Infomir
Posts: 116
Joined: 12 Sep 2016, 08:48

Re: MAG 351 stuttering video & sound on all 4K

Postby Infomir » 21 Sep 2018, 09:58

did some more testing;
Upgraded HDMI cable to prove it wasn't that at fault (OR my IPTV provider server's portal!)
Discovered that the same issue occurs when a locally played 4k (high bitrate) .mkv file from (usb 3). Choppy video and sound.
MAG 351 seems to have an firmware (or Codec) issue when playing high bitrate 4k content from ANY source.
I might be sending this back to Amazon for a refund if a solution isnt found.
Dear xlr8r,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!


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