Ultra HD 4k

Infomir Common questions
chriscasey
Posts: 1
Joined: 10 Aug 2018, 16:53

Ultra HD 4k

Postby chriscasey » 10 Aug 2018, 17:01

Dear Infomir community,
I have just upgraded to a Mag Box 322, and have the latest software update.
With my STB package, I also have UHDTV4k films and sport, but when I select these, I get terrific sound, and no picture.
I have a fairly new LG 65inch UHDTV, and I have connected the best HDMI lead, but I still cannot get an UHDTV picture....the rest of the box works fine, in HD, but only when I try and watch UHDTV, are there any techo guru's out there, that can provide any suggestions?
Best
Chris

User avatar
Infomir
Posts: 161
Joined: 12 Sep 2016, 08:48

Re: Ultra HD 4k

Postby Infomir » 31 Aug 2018, 09:59

Dear Infomir community,
I have just upgraded to a Mag Box 322, and have the latest software update.
With my STB package, I also have UHDTV4k films and sport, but when I select these, I get terrific sound, and no picture.
I have a fairly new LG 65inch UHDTV, and I have connected the best HDMI lead, but I still cannot get an UHDTV picture....the rest of the box works fine, in HD, but only when I try and watch UHDTV, are there any techo guru's out there, that can provide any suggestions?
Best
Chris
Dear chriscasey,

We received your request and have sent it to the Infomir Help Desk. A response will be sent to your specified e-mail.

Thank you for contacting us!


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