Hello. Does anyone know how to fix a bug in my set-top box? I can’t connect to the portal. I’ve recently bought a MAG 520, wanted to connect to the portal on the first evening, and I got the following error: ‘Firmware of your STB is outdated. Please update it’.
I’ve tried reloading the STB tried to update to the latest firmware, but it doesn’t help. What’s wrong with my STB?
EricK
Your operator might have outdated middleware. You can check this in a browser on your phone or computer. Enter the address of your operator’s portal as follows: http://the address of your operator’s portal/stalker_portal/c/version.js
That is, you need to add /stalker_portal/c/version.js”. to the address. After that, you’ll see the page with the portal’s version.
If it’s not 5.6.6 or higher, then the problem is definitely outdated software.
Our users had similar errors with MAG520, but the problem was triggered by outdated middleware rather than STBs. Our service was based on Ministra 5.3, while viewers used MAG322 and MAG420, and everything worked well. But when new STBs appeared, viewers couldn’t connect. There was an error.
As far as I remember, new STBs have updated firmware, and it conflicts with older versions of Ministra.
The manufacturer’s technical support prompted me to upgrade to Ministra 5.6.6 or higher. Once I did this, the error got fixed. Viewers can connect to the portal with any MAG set-top box.
If your operator has outdated software, then the only thing you can do is call its operator technical support and ask it to update Ministra to 5.6.6 or higher.
It doesn’t make any sense to update the middleware if everything is set up and has been working for years. Only a few subscribers are facing the error. Do we really need to update the entire system for them?
Hello! We highly recommend updating the Ministra TV platform to version 5.6.6 or higher, as new versions support the MAG520, MAG524, and MAG500A set-top boxes, offer fixes, and improve stability.
More and more viewers are using new devices that aren’t supported by old versions of middleware. Once the update is complete, you can easily migrate to the new MAG set-top boxes, while your viewers won’t have any problems connecting to the portal. If you update your software in time, then you are guaranteed to use a solution that’s free from bugs and vulnerabilities.
Our knowledge base offers a guide to updating the Ministra TV platform: https://wiki.infomir.eu/eng/ministra-tv-platform/ministra-installation-guide/ministra-tv-platform-installation#MinistraTVPlatforminstallation-Updating
Hello.
I have 522w1 and i have the same problem.
My provider has 5.6.6 version. What is the problem?
iasis Hello.
Thank you for the request.
We would like to inform you that MAG522 is supported since 5.6.7 version of Ministra TV platform. To resolve the issue it is necessary to update the provider’s software to 5.6.7 version. Please contact the support team of your provider to resolve the problem.
Kind regards,
Infomir's team
Hi, I just ordered a mag524 box and the supplier I'm working with advised he has had no issues with his package on a mag524. However, I'm getting the "firmware of your STB is outdated" message when I've added the portal to the box. When I try to look up the supplier's version, looks like it's 5.1.0. Can you please confirm if this is the issue and what version the package needs to be on for the mag524?
Danetak Hello.
Thank you for the request.
According to the specification, the MAG 524 STB is supported starting from the 5.6.6 platform version, so we can assume that the problem really lies in the outdated version of Ministra TV Platform on the server of your service provider.
You can read more about support for set-top boxes at the link: https://wiki.infomir.eu/eng/set-top-box/stb-linux-webkit/stb-specifications/mw-stalker-ministra-stb-integration
Kind regards,
Infomir's team
