Mag524w3 only sound in 4k movies.

makists

Hi, i bought a mag 524w3 and i try to play 4k movie but had only sound with black screen. I change resolution to 2160p from recovery but still same issue. Mag520 plays normally 4k movies but mag524 doesn't, i use the latest formware. Any suggestion? Thank you.

infomir

makists Hello.
Thank you for the request!

At the moment, on some models of set-top boxes, the problem you described is present.
We are currently looking for a solution and it will be fixed in the near future.

We apologize for the inconvenience.
Infomir's team

makists

Thank you for reply, so must wait now. The problem will be fixed with new firmware release?

infomir

makists To fix the problem, a new firmware version is not required. When the problem will be fixed, the set-top box will receive an automatic fix via the Internet the next time you try to play 4K content.

Kind regards,
Infomir's team

stathiss

I have the same problem with Mag520

makists

Great, lets hope that fix will be available soon, thank you.

makists

From yesterday 524 play 4K movies 😀 thank you for the support.